Your satisfaction is very important to us, which is why we try to be as accurate, fast and reliable as possible from order to delivery. As a matter of fact, you are provided with all the useful information during all stages of purchasing process on http://www.latorrente.com/, from the availability of products to delivery methods, so that the service we offer you is 100% complete.
Within the detail page of each individual product you will always find the item availability and the information about the expected delivery date (which may vary depending on the chosen payment method).
The availability levels of a product are:
Available: The product can be ordered immediately, and you will receive it within the indicated shipping times, or you can pick it up at one of our pick-up points chosen by you.
Coming soon: they are being produced or maybe are finished and will soon be available. You can still order it; the shipment will be made as soon as the product arrives in stock.
What happens to your order a moment after purchasing on http://www.latorrente.com/ from La Torrente Srl:
The delivery times of the products may vary according to the purchased items and to the delivery methods chosen. The times indicated for the delivery terms are only indicative and are in no way binding for La torrente Srl. By using express courier transport, delivery is expected in a time varying from 1 to 5 working days from the purchasing. In any case, the estimated delivery times are explicitly indicated in the technical data sheet of the single product. For products pages where technical data sheet shows 24/48 hours delivery, the following indications apply:
A) Day 0 (purchasing order reception)
our back-office handles any received purchasing orders before 13.00; otherwise they are processed the following day. The same goes for purchasing orders received on Saturday, Sunday or bank holidays: they will be handled on the first working day following that of the purchasing order one.
The order is processed according to the chosen payment method, and in particular:
– if the chosen payment method is PAYPAL or CASH ON DELIVERY, the order is processed on the same day
– if the chosen method of payment is WIRE TRANSFER, the order will be processed when the credit is displayed on the bank account of company La Torrente Srl
– if the payment method chosen is CREDIT CARD, the order will be processed after 24h.
The purchasing order is sent to our warehouses by 18.00.
B) Day 1 (Forwarder)
the day after the purchasing order, the Courier picks up the goods at our warehouse by 18.00. The courier will be given a shipping containing the destination and any notes entered about the order.
As the product is collected, an e-mail containing the tracking number will be sent to the customer; in this way the customer will be able to follow the delivery status and estimated times of arrival in real time on the website of the courier.
D) Day 2 (delivery of the goods)
The product will be delivered to the address indicated at the time of order confirmation.
Shipping rates are calculated at the moment of the purchasing and are based on the weight and volume of the package. The price of shipping is shown on each product sheet. If shipping is free it will be indicated.
In addition, for a selection of products and for some surrounding towns in Campania, we offer 3-HOURS DELIVERY service. It means that the delivery to the customer is guaranteed within 3 hours at an additional cost of € 10. The total shipping cost is always reported in the final stage of the order.